-Where
do I get a claim number?
-Are you open on Saturday?
-Will the parts be ordered before I drop off my car
for repair?
-If
my vehicle's frame is damaged is the car a total loss?
-Can you match my car paint color?
-Can I get other service work done on my car while
it in the body shop?
-How long will the repairs take?
-Can I get a ride
home when I drop off my car?
-How can I get a rental car?
-How will I know when my car is done?
-Is there a warranty on the repairs to my vehicle?
-Do I have to pay a deductible?
-Who do I pay a deductible to?
-What forms of payment do you accept?
-What are Betterment Charges?
-Can I wash My car?
WHERE
DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you
report your accident. Just jot it down and bring it in with you when
you come in to begin the repair process, Acme Body & Paint will do
the rest.
TOP
ARE YOU OPEN SATURDAY?
Yes,
The office is open from 8am – 12pm.
TOP
WILL THE PARTS BE ORDERED BEFORE I
DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that
we receive the estimate and schedule your vehicle for drop-off.
If your vehicle is found unsafe to drive, then we would help
you arrange for a rental vehicle as soon as possible.
TOP
IF MY VEHICLE'S FRAME IS DAMAGED IS
IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the
insurance company's determined value of your vehicle. Nowadays, most
cars are built using unibody (frame and body as one) construction. Our
highly skilled technicians, with the aid of our state-of the-art
computer measuring system , can return your vehicle to its original
factory specifications. If it is determined that the frame section is
bent beyond repair, that section can simply be replaced.
TOP
CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly
specialized paints. Acme Body & Paint has made a major investment
in the finest paint system available and constantly upgrades its
technology and equipment to ensure that each vehicle's paint matches.
We take special pride in our ability to match factory finishes as the
final step in the restoration process.
TOP
CAN I GET OTHER SERVICE WORK DONE
ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so
that he or she can make the necessary arrangements.
TOP
HOW LONG WILL THE REPAIRS
TO MY
VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to
complete the repairs to your vehicle. Be sure to check with your
advisor for the specifics on your vehicle.
TOP
CAN I GET A RIDE HOME WHEN I DROP
OFF MY CAR?
Yes, we would be happy to provide this service to you. We
want each customer's visit to be a positive experience and will work
diligently towards that goal. We provide this service within a 2
mile radius.
TOP
HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary
arrangements. Insurance companies will only pay for a rental car if
you have that option on your policy or if you are the claimant.
Check your policy and/or call your insurance company to find out if
you have rental coverage and what your specific limitations are.
Enterprise Rent-A-Car is located next door.
TOP
HOW WILL I KNOW WHEN MY CAR IS
DONE?
You will be notified when your vehicle is ready to be picked up. You
can also check this website. You will see a message next to the last
picture of your vehicle telling you that your vehicle is ready to be
picked up. Feel free to call or e-mail your advisor during the repair
process if you have questions or concerns.
TOP
IS THERE A WARRANTY ON THE REPAIRS
TO MY VEHICLE?
Yes. Acme Body & Paint guarantees all repairs with a Written
Limited Lifetime Warranty.
TOP
DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is
determined by your insurance policy. If you carry full
collision, and you were not at fault, your insurance company most
likely will waive your deductible. Insurance companies determine fault
by your account of the accident when you make the claim, and by
reviewing the accident report filed with the police department. If you
aren't sure about your deductible, you can call your agent and he can
tell you whether your insurance company has waived your deductible or
whether you will be responsible to pay this when you pick up your
vehicle.
TOP
WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to
pay Acme Body & Paint when you pick up your vehicle. If you aren't
sure about your deductible, you can call your agent and he can tell
you whether your insurance company has waived your deductible or
whether it will be your responsibility.
TOP
WHAT FORMS OF PAYMENT DO YOU
ACCEPT?
The easiest and most convenient way to pay for your portion of the
repairs to your vehicle is with a major credit card. We accept Visa,
MasterCard, Debit cards & Discover. You may also endorse any
insurance checks to us , providing there is no lien holder. Of course,
cash and Money orders are always welcome.
TOP
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e.,
tires, batteries, and suspension parts) are commonly subject to
betterment charges when they are replaced during the repair process.
These betterment charges are determined by your insurance company and
are pro-rated based on actual miles on your vehicle.
TOP
CAN I WASH MY CAR?
RECOMMENDATIONS
AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle
by hand with cool water and a very mild car wash solution using a soft
cloth or sponge. · Always use clean fresh water. · Wash your vehicle
in the shade
DON'T · Do not use a
commercial car wash. Stiff brushes or sponges could mar the finish and
damage the surface. · Do not "dry wipe" your vehicle. Dry
wiping can scratch the finish. · Do not drive on gravel roads.
Chipping the finish is easily done in the first 30 days. · Avoid
parking under trees and utility lines which are likely to attract
birds. Bird droppings have a high acid content and will damage a
freshly painted surface. Also, tree sap can mar or spot a freshly
painted surface. · Do not spill gasoline, oil, antifreeze,
transmission fluid, or windshield solvent on the new finish. · Do not
scrape ice or snow from the newly painted surface.
RECOMMENDATIONS
AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or
polish the vehicle. This will allow the finish to dry and harden
completely.
TOP
